Return & Refund Policy

 

Maison Robert, Robert Thomas - Business Name & Tagline

We accept returns on a case by case basis within 30 days of purchase. We understand that returning items can be challenging, especially when shipping companies are involved. However, we are committed to providing our customers with the best possible shopping experience, and we will always do our best to accommodate all return requests.

Please note that large or rare items may be more susceptible to damage during shipping. We recommend that you adequately insure all returned items, as we are not responsible for any damage that occurs during shipping. For local items this is less of a potential issue.

All accepted returns are subject to a 15% restocking fee, and the customer is responsible for the cost of return shipping via the same shipper and in the same condition as the item was sent.

To initiate a return, please follow the instructions on your original purchase order, or contact us directly.